Shipping policy
Spice & Spine — Shipping Policy
1. Order Processing
All Spice & Spine orders are packed with care in Australia.
Processing times may vary depending on the product ordered and will be displayed on the relevant product page where applicable.
Orders containing personalised, made-to-order, pre-order or special-edition items may require additional processing time.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
2. Shipping Carriers
Orders are shipped using the carrier selected at checkout or the most appropriate carrier for your order and destination.
Shipping providers may include Australia Post or other trusted courier services.
Available shipping options and estimated delivery timeframes will be shown at checkout where available.
3. Shipping Costs
Shipping costs are calculated at checkout based on factors including:
- Delivery location
- Parcel size
- Parcel weight
- Shipping method selected
Any shipping promotions or free-shipping offers will be subject to the terms displayed at the time of purchase.
4. Domestic Shipping — Australia
We ship orders throughout Australia.
Estimated delivery timeframes shown at checkout are provided by the carrier and begin once your order has been dispatched.
These timeframes are estimates only and may be affected by factors outside our control, including:
- Peak shopping periods
- Public holidays
- Severe weather
- Carrier delays
- Regional or remote delivery locations
We recommend ordering early if your purchase is intended for a birthday, holiday or other special occasion.
5. International Shipping
Spice & Spine ships internationally to selected destinations.
International shipping rates and available services will be displayed at checkout where applicable.
International delivery times vary depending on destination, carrier and customs processing.
Customers are responsible for ensuring that any products ordered can legally be imported into their destination country.
Some products, including food, beverages, adult products, cosmetics or other restricted items, may not be eligible for delivery to every destination.
Where an order contains a product that cannot be shipped to the selected destination, we may contact you to amend or cancel the affected part of your order.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the price paid to Spice & Spine and are the responsibility of the customer.
Spice & Spine is not responsible for delays caused by customs processing.
7. Pre-Orders
Products sold on pre-order will include an estimated release or dispatch timeframe on the product page.
Release dates supplied by authors, publishers, distributors or suppliers may occasionally change.
If an order contains both in-stock and pre-order products, the order may be held until all items are ready to ship unless otherwise stated.
If a significant delay affects your pre-order, we will contact you where appropriate.
8. Special Editions & Limited Drops
Special-edition and limited-release products may have longer processing or dispatch times depending on availability and release schedules.
Because these products may be limited or irreplaceable, we take additional care when packing them for shipping.
Availability of an identical replacement cannot always be guaranteed if a limited or special-edition item is lost or damaged.
Any remedy provided will be subject to product availability and your rights under Australian Consumer Law.
9. Tracking
Tracking will be provided where available.
Customers are responsible for monitoring tracking updates and ensuring someone is able to receive or collect the parcel where required.
If your parcel appears delayed, please check the tracking information first and allow time for carrier updates.
You are welcome to contact us if you need assistance.
10. Incorrect Shipping Addresses
Please check your delivery address carefully before placing your order.
If you notice an error before your order has been dispatched, contact us as soon as possible at:
We will do our best to update the address, but changes cannot be guaranteed once an order has entered fulfilment.
If an order is returned to us because an incorrect or incomplete address was supplied, additional postage may be required before the order can be resent.
11. Returned-to-Sender Parcels
If a parcel is returned to Spice & Spine because:
- The address supplied was incorrect or incomplete
- The parcel was not collected
- Delivery was refused
- The carrier was unable to complete delivery for reasons outside our control
we will contact you once the parcel is returned to us.
Additional shipping charges may apply if you would like the order resent.
This does not affect your rights where the delivery issue was caused by an error by Spice & Spine or where Australian Consumer Law applies.
12. Lost Parcels
If your parcel has not arrived within the carrier’s expected delivery timeframe, please check your tracking information and contact us if the parcel appears to be lost.
We may need to lodge an investigation with the relevant carrier before confirming that a parcel is lost.
If a parcel is confirmed lost in transit, we will provide an appropriate resolution in accordance with your rights under Australian Consumer Law.
Depending on stock availability, this may include a replacement or refund.
13. Parcels Marked as Delivered
If tracking shows your parcel as delivered but you cannot locate it, please check:
- Your property and safe-drop locations
- Other household members
- Building reception or mailrooms
- Neighbours where appropriate
- Any delivery photo or information provided by the carrier
You may also wish to contact the carrier directly, as they may be able to provide more information about where the parcel was left.
If you still cannot locate your order, contact us and we will assist where possible.
14. Damaged Orders
If your parcel arrives damaged, please contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the damage
- Photos of the damaged product
- Photos of the external packaging where possible
Please keep the packaging until we have reviewed your claim, as the carrier may request evidence as part of an investigation.
Where the item is faulty, damaged or otherwise fails to meet a consumer guarantee, we will provide the appropriate remedy in accordance with Australian Consumer Law.
15. Delivery Delays
Estimated delivery dates are not guaranteed unless expressly stated.
Spice & Spine is not responsible for ordinary carrier delays, customs delays, severe weather, natural disasters, public holidays or other circumstances outside our reasonable control.
However, if your order is significantly delayed or confirmed lost, please contact us so we can assist.
16. Contact Us
For any shipping questions, please contact:
Please include your order number where possible so we can assist you more quickly.